Privacy Policy - Nanny
Last Updated: 17th June 2025
This Privacy Policy explains how **Kivamay Technologies Private Limited** (“we”, “us”, or “our”) collects, uses, shares, and protects personal information of nannies who use the Nestru platform.
1. Information We Collect
We may collect the following information when you register or use the app:
- Personal information: Full name, phone number, profile photo
- Background verification details: Government-issued ID, address proof, references, and criminal history — as collected by a third-party verification service
- Insurance details: Information related to your spouse, children, or dependents (if enrolled in company-provided insurance)
- Location data: Real-time GPS location shared continuously while the app is in use
- App usage information: Booking history, availability status, rating, and in-app activity
2. How We Use Your Information
We use your data to:
- Verify your identity and conduct third-party background checks
- Enable matching with parents for bookings
- Track your check-in, check-out, and travel during assignments
- Provide and manage insurance coverage (where applicable)
- Calculate payouts and bonuses
- Send updates, support messages, or policy changes via app or WhatsApp
3. Sharing of Information
We may share your information with:
- Background verification partners for identity and criminal checks
-*Insurance providers (if enrolled) for policy issuance and claim processing
- Parents, to show your profile, ratings, and location while assigned to their booking
- Government authorities, when required by law or regulation
We do not sell your information to advertisers or third parties.
4. Location Tracking
Your real-time location is shared continuously with the company and the client for safety, transparency, and tracking during service. Disabling location access will prevent you from receiving or completing bookings.
5. Data Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your data as long as your profile remains active or as required to comply with legal or regulatory obligations. You may request account deletion through the app.
7. Your Rights
As a nanny on our platform, you have the right to:
- Access and update your personal profile
- Request deletion of your account and data
- Contact us with any privacy concerns or clarifications
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you via the app if significant changes are made.
9. Contact Us
If you have questions or requests related to privacy, please contact support via the app or WhatsApp.
