1. Who We Are

Nestru is operated by Kivamay Technologies Private Limited, a company registered under the Companies Act, 2013. Our platform connects you with trained, independent, and background-verified nannies for on-demand or scheduled childcare services.

2. Information We Collect

We collect the following information to offer and improve our services:

• Full Name
• Mobile Number
• Email Address
• Residential Address & Zip Code
• Child(ren)'s Name(s), Age(s), and Number of Children

We collect this data when you sign up, make a booking, or update your profile.

3. Additional Data We Track

To better understand user behavior and improve the platform experience, we may collect technical and behavioural data such as:

• Device type and operating system
• IP address and location
• Screen navigation, time spent, and actions taken within the app
• Crash reports and error logs

We use tools like analytics SDKs and third-party services to track and optimize this data.

4. How We Use Your Data

We collect your information primarily to enhance your experience on the Nestru platform. This includes understanding feature usage patterns, service demand by location, and optimizing app performance based on your device and behavior.

Your information helps us:

• Facilitate bookings and communicate session details with you
• Send important service-related updates or support communications
• Improve app features and customer support
• Detect and prevent fraud, or policy violations
• Deliver personalised content, recommendations, and promotional offers
• Analyse app usage for internal business insights and service development

5. Sharing Your Information

We do not sell or rent your personal information. We may share relevant details only with:

• Assigned nannies (limited to name, address, and child details for that session)
• Payment gateways to process transactions
• Law enforcement or government authorities, if required by law

6. Use of Technology Tools

We rely on reputable third-party tools to:

• Track and improve user journeys
• Monitor session behaviour and technical performance
• Provide automated and personalized support

These tools comply with data protection regulations and only access anonymized or encrypted data where applicable.

7. Social Media Features and Widgets

Our app and website may include social media features (like the Facebook Like button) and interactive tools (such as Share buttons). These features may collect certain data like your IP address, profile image, and pages visited. They may also use cookies to function properly. Such features are either hosted by third parties or directly on our platform, and your interactions with them are governed by the privacy policies of the respective providers.

8. Your Rights

As a user, you have the right to:

• View and access your data
• Correct or update personal information
• Delete your account (subject to legal and operational considerations)
• Opt out of promotional communications

To exercise these rights, please reach out via the Nestru app or WhatsApp support.

9. Data Security

We adopt stringent security measures including encryption, access controls, and secure hosting to protect your data. However, we advise users to maintain strong passwords and be cautious with personal device access.

10. Children's Privacy

We only collect information about children as provided voluntarily by the parent/guardian, solely to deliver services. We do not directly collect or solicit data from children.

11. Legal Disclosure

We may be legally obligated to disclose your data in response to valid government or law enforcement requests, or as required by applicable law or court order.

12. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be communicated via the app or WhatsApp. Continued use of the services constitutes your acceptance of the updated policy.

13. Grievance & Support

For any privacy-related concerns, you can contact:

• Grievance Officer: Support Lead
• Support Contact: Available via WhatsApp through the Nestru app

← Back to Home