Privacy Policy
Effective Date: 17th June 2025
At Nestru, your trust is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our mobile app, website, or services.
1. Who We Are
Nestru is operated by Kivamay Technologies Private Limited, a company registered under the Companies Act, 2013. Our platform connects you with trained, independent, and background-verified nannies for on-demand or scheduled childcare services.
2. Information We Collect
We collect the following information to offer and improve our services:
Full Name
Mobile Number
Email Address
Residential Address & Zip Code
Child(ren)'s Name(s), Age(s), and Number of Children
We collect this data when you sign up, make a booking, or update your profile.
3. Additional Data We Track
To better understand user behavior and improve the platform experience, we may collect technical and behavioural data such as:
Device type and operating system
IP address and location
Screen navigation, time spent, and actions taken within the app
Crash reports and error logs
We use tools like analytics SDKs and third-party services to track and optimize this data.
4. How We Use Your Data
We collect your information primarily to enhance your experience on the Nestru platform. This includes understanding feature usage patterns, service demand by location, and optimizing app performance based on your device and behavior.
Your information helps us:
Facilitate bookings and communicate session details with you
Send important service-related updates or support communications
Improve app features and customer support
Detect and prevent fraud, or policy violations
Deliver personalised content, recommendations, and promotional offers
Analyse app usage for internal business insights and service development
5. Sharing Your Information
We do not sell or rent your personal information. We may share relevant details only with:
Assigned nannies (limited to name, address, and child details for that session)
Payment gateways to process transactions
Law enforcement or government authorities, if required by law
6. Use of Technology Tools
We rely on reputable third-party tools to:
Track and improve user journeys
Monitor session behaviour and technical performance
Provide automated and personalized support
These tools comply with data protection regulations and only access anonymized or encrypted data where applicable.
7. Social Media Features and Widgets
Our app and website may include social media features (like the Facebook Like button) and interactive tools (such as Share buttons). These features may collect certain data like your IP address, profile image, and pages visited. They may also use cookies to function properly. Such features are either hosted by third parties or directly on our platform, and your interactions with them are governed by the privacy policies of the respective providers.
8. Your Rights
As a user, you have the right to:
View and access your data
Correct or update personal information
Delete your account (subject to legal and operational considerations)
Opt out of promotional communications
To exercise these rights, please reach out via the Nestru app or WhatsApp support.
9. Data Security
We adopt stringent security measures including encryption, access controls, and secure hosting to protect your data. However, we advise users to maintain strong passwords and be cautious with personal device access.
10. Children’s Privacy
We only collect information about children as provided voluntarily by the parent/guardian, solely to deliver services. We do not directly collect or solicit data from children.
11. Legal Disclosure
We may be legally obligated to disclose your data in response to valid government or law enforcement requests, or as required by applicable law or court order.
12. Policy Updates
We may revise this Privacy Policy from time to time. Updates will be communicated via the app or WhatsApp. Continued use of the services constitutes your acceptance of the updated policy
13. Grievance & Support
For any privacy-related concerns, you can contact:
Grievance Officer: Support Lead
Support Contact: Available via WhatsApp through the Nestru app
