Last Updated: 1st November 2025
Nestru is a digital platform providing access to trained, independent, and background-verified nannies for on-demand and scheduled childcare. While these nannies are not direct employees of Nestru, they are professionally onboarded through a structured process, which includes:
Should any concern arise, relevant verification details can be shared with the parent upon request.
In addition to on-demand services, Nestru also offers a Monthly Nanny Membership Service, through which customers can engage a nanny for recurring full-day or live-in care. Under this model, customers pay the nanny directly for her monthly salary and pay a one-time membership fee to Nestru, valid for 6 months.
Nestru facilitates the matching process from its verified and trained pool of nannies, usually within 3 days, though it may vary based on specific requirements. A mutual trial session is conducted before activation, after which the membership becomes active.
The Nestru platform is intended for personal, non-commercial use only.
To avail the services, users must create an account on the platform ("Account"). You must be at least 18 years of age to do so.
While creating your Account, you may be required to submit your phone number and other details. All information must be accurate, current, and complete. It is your responsibility to keep it updated.
You are solely responsible for all activities that occur through your Account and for maintaining its confidentiality. Nestru shall not be liable for unauthorized access or misuse.
You agree to receive communications from Nestru regarding payments, service updates, booking details, and promotional offers.
Our Platform may contain interactive features or services that allow users who have created an account with us to upload or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform.
For any services booked through the Nestru platform, full payment—comprising the base service charges and applicable GST—must be made at the time of booking. The detailed payment breakup will be available in the invoice section on the app. No additional payments are required after the service is completed. Please note that base service charges may vary depending on your location, time slot, or overall demand.
Cancellations, refunds, and membership fee rules are applicable as per the Cancellation Policy available in the Nestru app.
Nestru may, from time to time, offer promotional credits, gift tokens, or refunds (such as cancellation refunds) which will be credited to your Nestru Wallet.
Please adhere to the booked time slot, as nannies may have further assignments.
Once your session ends, the nanny must be released immediately.
If you require additional time, you may extend the session via the app (subject to availability).
In case of a minor delay from the nanny's side, the end time will be automatically adjusted based on the OTP timing.
You may be requested to provide valid identification to avail the Services. Refusal may limit or restrict service availability.
Subject to applicable laws, we may be required to disclose your information to law-enforcement authorities, government agencies, or other regulatory bodies in connection with criminal investigations, civil proceedings, or legal obligations. You acknowledge and agree that, in such instances, we are entitled to share such information with the relevant authorities as mandated.
We expect all customers to treat nannies with kindness, respect, and professionalism.
Ensure access to safe and hygienic conditions, including clean play areas, drinking water, and restroom facilities.
Any form of misconduct or harassment will result in service suspension or account deactivation.
Nestru acts solely as a digital intermediary connecting customers with independently verified and trained nannies. While every reasonable step is taken to ensure the safety and quality of our Services, including background verification and skill assessment through a reputed third-party agency, Nestru does not employ the nannies directly and cannot guarantee their actions, conduct, or performance at all times.
For accountability and safety, engaging nannies outside the Nestru platform or continuing service after membership expiry without renewal is strictly prohibited. Doing so may result in account suspension and blacklisting.
Nannies are trained exclusively for childcare and related activities.
Not Permitted:
For both on-demand and monthly services, the permitted nanny roles and responsibilities are clearly listed on the Nestru app. Customers are requested to review these before booking.
For sessions in parks or public areas, the nanny must be released at the same location. They are not authorized to escort the child home alone.
Bookings exceeding 4 hours must include a 10-minute break for the nanny. This break does not extend the booking time.
Kindly inform us of any allergies, medical conditions, or special needs in advance so that our nannies can provide appropriate care.
As part of quality assurance, we may collect reviews from both customers and nannies. These reviews help assess platform integrity.
Providing false or misleading information may lead to account removal.
By using Nestru, you agree to receive communication from us via SMS, email, and WhatsApp regarding your bookings or services.
Your data will be handled in accordance with our Privacy Policy, which outlines how we collect, process, and safeguard your information.
You shall not:
We reserve the right to restrict or terminate access to our platform immediately if these Terms are violated.
We may modify, suspend, or discontinue any part of the Services at any time.
We may also restrict or terminate your account if:
In case of any concern or incident, please contact our support team via the app or WhatsApp. We aim to resolve issues within 2 hours.
These Terms may be updated periodically. Continued use of our platform constitutes acceptance of the revised Terms.
These Terms shall be governed by, construed, and enforced in accordance with the laws of India. Subject to the provisions below, the courts at Araria, Bihar, shall have exclusive jurisdiction over any disputes or issues arising out of or in connection with these Terms or the use of the Services.
We reserve the right to modify, add, or discontinue any aspect of the Services at any time, temporarily or permanently, with or without notice. We shall not be held liable for any such modification, suspension, or discontinuation.
No third party shall have any rights to enforce or benefit from any provision of these Terms.
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